Return & Refund Policy

90-Day Money-Back Guarantee

Every EvoPulse order is covered by a 90-day money-back guarantee, counted from the day your order is delivered. If it is not right for you, you can ask for a full refund of the purchase price.

How to request a refund

1. Email support@tryprimalpulse.com within 90 days of delivery.
2. Include your order number and the email address you used at checkout.
3. We will reply to confirm your request and explain the next steps, including whether and how the item needs to be sent back.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to show the refund on your statement.

Free digital guides

The free digital guides included with your order are yours to keep, whether or not you request a refund.

Cancelling an order

If you want to cancel before your order ships, email us with your order number as soon as possible. Once an order has shipped, the 90-day guarantee applies.

Damaged, defective or incorrect items

If your device arrives damaged, stops working or is not what you ordered, email us with your order number and, if you can, a photo. We will replace it or refund you.

Lifetime warranty

EvoPulse Elite includes a lifetime warranty. If you added the Lifetime Replacement Warranty to an EvoPulse Pro order, your device is covered for replacement if it fails, limited to one replacement per customer. To make a warranty claim, email us with your order number.

Contact

Questions about a return or refund? Write to support@tryprimalpulse.com. Please include your order number so we can help faster.